Membership Terms & Conditions

PARSLEY HEALTH, INC. MEMBERSHIP AGREEMENT

This Agreement sets forth the terms of your membership in the membership program (the “Membership”) offered by Parsley Health, Inc. (the “Company”). The Membership is designed to offer you a more personalized approach to your health care experience.

1. The Membership.


The Membership offers a broad range of amenities and enhancements (set forth on Schedule 1 and called the “Enhancements”), including health system navigation facilitation services, wellness services, and communications services, and also including ready, convenient access to Parsley Medical P.C., Parsley Medical, P.L.L.C., Parsley Medical Group FL, P.A., or Parsley Medical Group DE, P.A. (collectively “Parsley Medical”).  The Enhancements are not professional services, and do not include items or services that are covered by health insurance plans.

The Company will provide you, or arrange for you to receive, the Enhancements.  The Company does not engage in the practice of medicine or provide any diagnostic, therapeutic or clinical services, and no act or service required or permitted to be rendered by the Company pursuant to this Agreement should be construed or deemed to constitute the practice of medicine or any clinical profession for which a professional license is required.  The Company works closely with Parsley Medical, and provides management and administrative services to Parsley Medical.  Parsley Medical provides professional services and will bill you or your health insurance plan separately for any professional services it provides to you.  This Agreement only governs your access to and use of the Enhancements offered by the Company.

2. Membership Fees.

The Company charges a Membership Fee for access to and use of the Enhancements. Payment of the Membership Fee to the Company is a condition of your membership.  The Membership Fee does not cover or pay for any professional services provided by Parsley Medical.  Parsley Medical participates with one or more health plans, and accepts payment from those plans as payment in full for its professional services, subject to applicable deductibles, co-payments and co-insurance. Parsley Medical is a holistic medical practice that provides a range of professional services including certain services that are covered by health plans, but it is not intended as a primary care practice. As stated above, Parsley Medical will bill you or, if appropriate, will bill your health insurance plan, separately for professional services rendered to you by Parsley Medical.

Your Membership Fee will be payable in the manner set forth in Section 3 of this Agreement, below.  The initial payment must be made before your Membership commences. Once paid, your Membership Fee payments are non-refundable, except as set forth in the Company Refund Policy, available at https://help.parsleyhealth.com (“What if I change my mind about my membership?”).]

Note that the Membership may offer several Membership options with different, corresponding Membership Fees.  Membership options, and your Membership Fee, may change from time to time. You will receive at least thirty (30) days’ advance written notice of any such changes. [You are entitled to the full scope of Enhancements set forth in your Membership option as it existed as of the effective date of a Membership Term for the duration of such Membership Term, unless the term is terminated as provided herein. For any subsequent Renewal Term, you will be deemed to have accepted the revised Membership Option and/or Membership Fee unless you provide notice of non-renewal of your Membership in accordance with Section 4.A., below.]

You understand and agree that this Agreement is a service contract and not a contract of insurance. While you may, in your discretion, submit the Membership Fee for reimbursement to a flexible spending account, health reimbursement account, or medical savings account of your employer in which you participate, the Company makes no representation that any part of the Membership Fee will qualify to be reimbursed from any such account.

3. Subscription Billing.

In order to participate in the Membership, your Membership Fee payments will be charged to your credit card on a recurring basis. You hereby agree to allow the Company to securely store your credit / debit card information (the “Payment Method”). You authorize the Payment Method to be used automatically for your payment responsibilities to the Company.  If a credit card account is being used to pay an amount due to the Company, the Company may obtain preapproval for an amount up to the amount of the amount due. If you want to designate a different Payment Method or if there is a change in your Payment Method information, you can change your information directly in your My Parsley Health portal. This may temporarily delay your ability to make online payments while the Company verifies the new payment information. You represent and warrant that: (1) any credit / debit card information you supply to the Company is true, correct and complete, (2) charges you incur will be honored by your credit/debit card company, (3) you will pay the charges incurred in the amounts posted, including any applicable taxes, and (4) you are the person in whose name the credit / debit card was issued and are authorized to make purchase or other transactions with the relevant credit / debit card and information. You agree and authorize the Payment Method to be billed automatically in accordance with the Membership Fee Payment Schedule in an amount equal to the Membership Fee in effect for your Membership Term. Your Membership Fee Payment Schedule is reflected in, or can be selected as part of, the Membership option you choose when you become a Member or modify your Membership.

If the Company is unable to secure funds from your debit / credit card(s) for any reason, including, but not limited to, insufficient funds in the debit / credit card or insufficient or inaccurate information provided by you when submitting electronic payment, the Company may undertake further collection action, including application of fees to the extent permitted by law, and cancel or suspend your Membership.

You have the right to revoke this authorization by contacting the care@parsleyhealth.com at least fifteen (15) days prior to the scheduled payment date. You understand that your Membership may be cancelled or suspended if you revoke this authorization, and you remain responsible for all charges you incur or otherwise owe to the Company. This authorization will remain in full force and effect until revoked by you.

4. Term and Termination.

A. Term.  Unless it is terminated earlier in accordance with Section 4.B. of this Agreement, the initial term of this Agreement will be for one (1) year, beginning on the latter of the date that the Company executes the Agreement and the date the Company receives your initial Membership Fee payment (the “Initial Term”).  Thereafter, this Agreement will automatically renew for successive one (1) year periods (each, a “Renewal Term”), unless either you or the Company notifies the other in writing, not less than thirty (30) days prior to the expiration of the Initial Term or the applicable Renewal Term, of the notifying party’s desire not to renew this Agreement.  In the event that the Company has provided you timely notice of a change in your Membership Option or Membership Fee in accordance with the terms of Section 1, above, then, unless you have provided notice of your desire not to renew for another Renewal Term, the change in Membership Option and/or Membership Fee will be incorporated into this Agreement beginning at the start of the applicable Renewal Term.

B. Termination. Either you or the Company may terminate this Agreement at any time, with or without cause, upon thirty (30) days’ prior written notice. Upon notice of termination, you will be entitled to receive the Enhancements included in your selected Membership Option until the effective date of termination.   “Cause” includes, but is not limited to, a breach of a material term of this Agreement or of one or more policies and procedures of the Company that are available to you by electronic means or on the Company website.

5. Electronic Communications.

By providing your email address, you agree to receive electronic communications via email. You may also elect to receive electronic communications via phone or SMS text messaging by completing the Consent to Receive Text Messages attached to this Agreement and incorporated herein by reference.

6. Privacy and Confidentiality.

In connection with the management and administrative services it provides to Parsley Medical, the Company will be acting as a business associate of Parsley Medical.  In that capacity and in connection with the services the Company provides you pursuant to this Agreement, the Company will maintain the confidentiality of your medical and other personal information in accordance with applicable state law and federal law.

7. Entire Agreement; Amendment.

This Agreement, including the addenda and schedules hereto, sets forth the entire agreement between the parties with regard to the subject matter hereof, and supersedes all prior or contemporaneous oral or written agreements regarding the same subject matter. This Agreement may be amended only in writing signed by the parties. Notwithstanding the foregoing, the Company may, upon at least thirty (30) days’ written notice to you, unilaterally amend the Membership Fees and Membership Payment Schedule, effective as of the start of the next Renewal Term and/or amend this Agreement if required by applicable law.  Upon receipt of such notice, you may accept these changes or terminate your Membership in accordance with the terms of Section 4, above.


Minors. If you are purchasing a Membership Plan on behalf of, and as a parent or legal guardian of, a minor, such minor will be treated as a Member hereunder and you will be responsible for their adherence to this Agreement, and for any breach, by said minor, of the Agreement.

8. Miscellaneous. Governing Law. This Agreement shall be governed by and construed in accordance with the state laws specified in the applicable State Addendum. Venue. The exclusive forum for all disputes arising under or relating to this Agreement, shall be in New York City, New York, unless such action cannot by law be brought in such forum, in which case the venue required by law shall govern. Waiver. The failure of a party to insist upon strict adherence to any term of this Agreement on any occasion shall not be considered a waiver or deprive that party of the right thereafter to that term or any other term of this Agreement. Severability. The invalidity or unenforceability of any term or provision of this Agreement shall not affect the validity or enforceability of any other term(s) or provision(s). Successors. This Agreement shall be binding upon and shall inure to the benefit of the parties and their respective successors, assigns, heirs, executors and administrators. No Assignment. You may not assign your rights, duties and obligations under this Agreement without the prior written consent of the Company, whose consent may be withheld for any reason. Any attempt to assign said rights, duties and obligations without the prior written consent of the Company will be null and void and of no force or effect. Parsley may assign this Agreement with thirty (30) days advance written notice to you. Counterparts. This Agreement may be executed electronically in one or more counterparts, all of which together shall constitute only one agreement. State Addendum. The applicable State Addendum shall be incorporated herein. The terms of this Agreement and the State Addendum shall be read in harmony but, in the event of an irreconcilable conflict between the two, the conflicting terms of the State Addendum shall control. Notices. Any communication required or permitted to be sent under this Agreement shall be in writing and sent via electronic mail (a) to the Company at care@parsleyhealth.com and (b) to you at the email or other address you designate at signature.

By click signing this agreement, I acknowledge that I have read, understand, and agree to the terms of this Agreement.


State Addendum:  California

This State Addendum is incorporated into the Parsley Health, Inc. Membership Agreement (the “Agreement”) entered into between Parsley Health, Inc. and the undersigned Member.

The undersigned California Member acknowledges, understands and agrees to the following:

1. Member is receiving services within the State of California.

2. All capitalized terms not otherwise defined in this Addendum shall have the meanings set forth in the Agreement.

3. Should any conflict arise between the provisions of this Addendum and the Agreement, this Addendum shall control.

4. The following provisions apply to services rendered in California:

4A. Governing Law. The Agreement, as it applies to the provision of services subject to this State Addendum, shall be governed by the laws of the State of California.

4B. Binding Arbitration.

  • B (1) Important Notice Regarding this Section.  Arbitration does not limit or affect the legal claims Member may bring against Parsley Health, Inc.  Agreeing to arbitration only affects where any such claims may be brought and how they will be resolved.  Arbitration is a process of private dispute resolution that does not involve the civil courts, a civil judge, or a jury.  Instead, the parties’ dispute is decided by a private arbitrator selected by the parties using the process set forth herein. THIS SECTION WILL REQUIRE MEMBER TO RESOLVE ANY CLAIM THAT MEMBER MAY HAVE AGAINST PARSLEY HEALTH, INC. ON AN INDIVIDUAL BASIS PURSUANT TO THE TERMS OF THE AGREEMENT.  EXCEPT AS MAY BE PROHIBITED BY APPLICABLE LAW, THIS SECTION WILL PRECLUDE MEMBER FROM BRINGING ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION AGAINST PARSLEY HEALTH, INC. ; AND ALSO PRECLUDE MEMBER FROM PARTICIPATING IN OR RECOVERING RELIEF UNDER ANY CURRENT OR FUTURE CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION BROUGHT AGAINST PARSLEY HEALTH, INC. BY SOMEONE ELSE.  The mere existence of such class, collective, and/or representative lawsuits, however, does not mean that such lawsuits will ultimately succeed.  By agreeing to arbitration with Parsley Health, Inc. , Member is agreeing in advance that Member will not participate in and therefore will not seek to recover monetary or other relief under such class, collective, and/or representative lawsuit (except as such agreement may be prohibited by applicable law).  Member will not be precluded from bringing claims against Parsley Health, Inc. in an individual arbitration proceeding.  If successful on such claims, Member could be awarded money or other relief by an arbitrator.
  • B (2) How This Section Applies.  This Section applies to any Covered Dispute (as defined in sub-section (c) below) and survives after the Agreement terminates.  Nothing contained in this Section shall be construed to prevent or excuse Member from utilizing any procedure for resolution of any non-Covered Dispute (as defined in sub-section (3) below), and this Section is not intended to be a substitute for the utilization of such procedures.  Except as it otherwise provides, this arbitration Section is intended to apply to the resolution of Covered Disputes or any other disputes that otherwise would be resolved in a court of law or before a forum other than arbitration.  THIS ARBITRATION SECTION REQUIRES ALL SUCH DISPUTES TO BE RESOLVED ONLY BY AN ARBITRATOR THROUGH FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS ONLY AND NOT BY WAY OF COURT OR JURY TRIAL, OR BY WAY OF CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION (EXCEPT AS SUCH REQUIREMENT MAY BE PROHIBITED BY APPLICABLE LAW).  SUCH DISPUTES INCLUDE, WITHOUT LIMITATION, DISPUTES ARISING OUT OF OR RELATING TO INTERPRETATION OR APPLICATION OF THIS ARBITRATION SECTION, INCLUDING THE ENFORCEABILITY, REVOCABILITY OR VALIDITY OF THIS ARBITRATION SECTION OR ANY PORTION OF THIS ARBITRATION SECTION.  ALL SUCH MATTERS SHALL BE DECIDED BY AN ARBITRATOR, AND NOT BY A COURT OR JUDGE.
  • B (3)Covered Disputes.  Except as it otherwise provided herein, this arbitration Section applies, without limitation, to all “Covered Disputes,” defined as follows: disputes arising out of or related to this Agreement and disputes arising out of or related to Member’s relationship with Parsley Health, Inc., including termination of the relationship; claims based on any purported breach of contract, including breach of the covenant of good faith and fair dealing; claims based on any purported breach of duty arising in tort, including alleged violations of public policy and for emotional distress; claims of negligence; claims of defamation; claims of medical malpractice, including but not limited to any dispute relating to whether any medical services rendered in connection with this Agreement were unnecessary or unauthorized or were improperly, negligently, or incompetently rendered; and claims relating in any manner to Parsley Health, Inc.’s Membership.  Covered Disputes also include, without limitation, disputes regarding unfair competition, harassment, and claims arising under the Civil Rights Act of 1964, Americans With Disabilities Act, Genetic Information Non-Discrimination Act, and all similar state laws or any other statutory or common law scheme prohibiting, among other things, discrimination or harassment because of race, color, age, religion, creed, national origin, ancestry, disability, sexual orientation, gender identity and sex, and all other similar federal and state statutory and common law claims. This Agreement is intended to require arbitration of every Covered Dispute, claim or other dispute that lawfully can be arbitrated, except for those claims and disputes which by the terms of the Agreement are expressly excluded from this arbitration Section.
  • B (4) Limitation On How This Section Applies. Nothing in this Agreement is intended to require arbitration of any claim or dispute which the courts of this jurisdiction have expressly held are not subject to mandatory arbitration.  Nothing in this arbitration provision shall be deemed to preclude or excuse a party from bringing an administrative claim before any agency in order to fulfill the party’s obligation to exhaust administrative remedies before making a claim in arbitration.
  • B (5) Initiating Arbitration. In the event a dispute should arise and Member wishes to initiate these arbitration procedures, Member must deliver a written request for arbitration to Parsley Health, Inc. within the time limits which would apply to the filing of a civil complaint in court.  Parsley Health, Inc. will deliver a written request to Member for any claim it may wish to assert, also within the time limits which would apply to the filing of a civil complaint in court.  If a request for arbitration is not submitted timely, the claim will be deemed to have been waived and forever released.
  • B (6) Arbitration Procedure.  The dispute will be decided by a single, neutral, decision-maker, called the arbitrator, through an organization called Judicial Arbitration and Mediation Services (“JAMS”).  The arbitrator will be mutually selected by Parsley Health, Inc. and Member.  If the parties cannot mutually agree on an arbitrator, then an arbitrator will be selected by the parties according to the method of selection specified by JAMS in its Streamlined Arbitration Rules & Procedures, which can be obtained at www.jamsadr.com .
  • The arbitrator shall be bound by the provisions and procedures set forth in JAMS’ Streamlined Arbitration Rules & Procedures.  The applicable substantive law shall be the law of the State of California.
  • The parties shall cooperate to the greatest extent practicable in the voluntary exchange of documents and information to expedite the arbitration.  After selection of the arbitrator, the parties shall have the right to take depositions and to obtain discovery regarding the subject matter of the action and to use and exercise all of the same rights, remedies and procedures, and be subject to all of the same discovery duties, liabilities and objections as provided by California state law.  The arbitrator shall have the authority to rule on motions (including the power to issue orders and determine appropriate remedies) regarding discovery and to issue any protective orders necessary to protect the privacy and/or rights of parties and/or witnesses.
  • The arbitrator shall have the same authority to award remedies and damages on the merits of the dispute as provided to a judge and/or jury under parallel circumstances.  However, the arbitrator shall only be permitted to award those remedies in law or equity which are requested by the parties and which are supported by the credible, relevant evidence.  The arbitrator shall issue a written final and binding opinion and award.
  • The parties expressly agree to resolve any dispute in arbitration on an individual basis only, and not on a class, collective, or private attorney general representative action basis.  The arbitrator shall have no authority to consider or resolve any claim or issue any relief on any basis other than an individual basis.  The arbitrator shall have no authority to consider or resolve any claim or issue any relief on a class, collective, or representative basis.  If at any point this provision is determined to be unenforceable, the parties agree that this provision shall not be severable, unless it is determined that the arbitration may still proceed on an individual basis only.
  • Following the issuance of the arbitrator’s decision, any party may petition a court to confirm, enforce, correct or vacate the arbitrator’s opinion and award under applicable California state law.
  • B (7) Fees and Costs of Arbitration. Fees and costs shall be allocated in the following manner: Each party will be responsible for its own attorneys’ fees and expenses (except as otherwise provided by law) and the cost of a copy of the reporter’s transcript of the proceedings (if desired).  The costs of the arbitration will be allocated per the JAMS Policy on Consumer Arbitrations
  • B (8) Arbitration Hearing and Award. The location of the arbitration proceeding shall be no more than 45 miles from the place where Parsley Health, Inc. last provided services to Member under this Agreement, unless each party to the arbitration agrees in writing otherwise.  The parties will arbitrate their dispute before the arbitrator, who shall confer with the parties regarding the conduct of the hearing and resolve any disputes the parties may have in that regard.  Within 30 days of the close of the arbitration hearing, or within a longer period of time as agreed to by the parties or as ordered by the arbitrator, any party will have the right to prepare, serve on the other party and file with the arbitrator a brief.  The arbitrator may award any party any remedy to which that party is entitled under applicable law, but such remedies shall be limited to those that would be available to a party in his or her individual capacity in a court of law for the claims presented to and decided by the arbitrator, and no remedies that otherwise would be available to an individual in a court of law will be forfeited by virtue of this arbitration Section.  The arbitrator will issue a decision or award in writing, stating the essential findings of fact and conclusions of law.  Except as may be permitted or required by law, as determined by the arbitrator, neither a party nor an arbitrator may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of all parties.


State Addendum:  New York

This State Addendum is incorporated into the Parsley Health, Inc. Membership Agreement (the “Agreement”) entered into between Parsley Health, Inc. and the undersigned Member. All capitalized

Member acknowledges, understands and agrees to the following:

1. Member is receiving services within the State of New York.

2. All capitalized terms not otherwise defined in this Addendum shall have the meanings set forth in the Agreement.

3. Should any conflict arise between the provisions of this Addendum and the Agreement, this Addendum shall control.

4. The following provisions apply to the services rendered in New York:

  • 4 A. Governing Law. The Agreement, as it applies to the provision of services subject to this State Addendum, shall be governed by the laws of the State of New York.
  • 4 B. Binding Arbitration.
  • B (1) Important Notice Regarding this Section.  Arbitration does not limit or affect the legal claims Member may bring against Parsley Health, Inc.  Agreeing to arbitration only affects where any such claims may be brought and how they will be resolved.  Arbitration is a process of private dispute resolution that does not involve the civil courts, a civil judge, or a jury.  Instead, the parties’ dispute is decided by a private arbitrator selected by the parties using the process set forth herein. THIS SECTION WILL REQUIRE MEMBER TO RESOLVE ANY CLAIM THAT MEMBER MAY HAVE AGAINST PARSLEY HEALTH, INC. ON AN INDIVIDUAL BASIS PURSUANT TO THE TERMS OF THE AGREEMENT.  EXCEPT AS MAY BE PROHIBITED BY APPLICABLE LAW, THIS SECTION WILL PRECLUDE MEMBER FROM BRINGING ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION AGAINST PARSLEY HEALTH, INC.; AND ALSO PRECLUDE MEMBER FROM PARTICIPATING IN OR RECOVERING RELIEF UNDER ANY CURRENT OR FUTURE CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION BROUGHT AGAINST PARSLEY HEALTH, INC. BY SOMEONE ELSE.  The mere existence of such class, collective, and/or representative lawsuits, however, does not mean that such lawsuits will ultimately succeed.  By agreeing to arbitration with Parsley Health, Inc., Member is agreeing in advance that Member will not participate in and therefore will not seek to recover monetary or other relief under such class, collective, and/or representative lawsuit (except as such agreement may be prohibited by applicable law).  Member will not be precluded from bringing claims against Parsley Health, Inc. in an individual arbitration proceeding.  If successful on such claims, Member could be awarded money or other relief by an arbitrator.
  • B (2) How This Section Applies.  This Section applies to any Covered Dispute (as defined in sub-section 3 below) and survives after the Agreement terminates.  Nothing contained in this Section shall be construed to prevent or excuse Member from utilizing any procedure for resolution of any non-Covered Dispute, and this Section is not intended to be a substitute for the utilization of such procedures.  Except as it otherwise provides, this arbitration Section is intended to apply to the resolution of Covered Disputes or any other disputes that otherwise would be resolved in a court of law or before a forum other than arbitration.  THIS ARBITRATION SECTION REQUIRES ALL SUCH DISPUTES TO BE RESOLVED ONLY BY AN ARBITRATOR THROUGH FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS ONLY AND NOT BY WAY OF COURT OR JURY TRIAL, OR BY WAY OF CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION (EXCEPT AS SUCH REQUIREMENT MAY BE PROHIBITED BY APPLICABLE LAW).  SUCH DISPUTES INCLUDE, WITHOUT LIMITATION, DISPUTES ARISING OUT OF OR RELATING TO INTERPRETATION OR APPLICATION OF THIS ARBITRATION SECTION, INCLUDING THE ENFORCEABILITY, REVOCABILITY OR VALIDITY OF THIS ARBITRATION SECTION OR ANY PORTION OF THIS ARBITRATION SECTION.  ALL SUCH MATTERS SHALL BE DECIDED BY AN ARBITRATOR, AND NOT BY A COURT OR JUDGE.
  • B (3) Covered Disputes.  Except as it otherwise provided herein, this arbitration Section applies, without limitation, to all “Covered Disputes,” defined as follows: disputes arising out of or related to this Agreement and disputes arising out of or related to Member’s relationship with Parsley Health, Inc., including termination of the relationship; claims based on any purported breach of contract, including breach of the covenant of good faith and fair dealing; claims based on any purported breach of duty arising in tort, including alleged violations of public policy and for emotional distress; claims of negligence; claims of defamation; claims of medical malpractice, including but not limited to any dispute relating to whether any medical services rendered in connection with this Agreement were unnecessary or unauthorized or were improperly, negligently, or incompetently rendered; and claims relating in any manner to Parsley Health, Inc.’s Membership.  Covered Disputes also include, without limitation, disputes regarding unfair competition, harassment, and claims arising under the Civil Rights Act of 1964, Americans With Disabilities Act, Genetic Information Non-Discrimination Act, the and all similar state laws or any other statutory or common law scheme prohibiting, among other things, discrimination or harassment because of race, color, age, religion, creed, national origin, ancestry, disability, sexual orientation, gender identity and sex, and all other similar federal and state statutory and common law claims. This Agreement is intended to require arbitration of every Covered Dispute, claim or other dispute that lawfully can be arbitrated, except for those claims and disputes which by the terms of the Agreement are expressly excluded from this arbitration Section.
  • B (4) Federal Arbitration Act.  The Federal Arbitration Act shall govern the interpretation and enforcement of all binding arbitration proceedings under this Agreement.  To the extent that the Federal Arbitration Act is inapplicable, state law governing agreements to arbitrate shall apply.  The arbitration findings will be final and binding except to the extent that state or federal law provides for the judicial review of arbitration proceedings.
  • B (5) Limitation On How This Section Applies. Nothing in this Agreement is intended to require arbitration of any claim or dispute which the courts of this jurisdiction where Member resides have expressly held are not subject to mandatory arbitration.  Nothing in this arbitration provision shall be deemed to preclude or excuse a party from bringing an administrative claim before any agency in order to fulfill the party’s obligation to exhaust administrative remedies before making a claim in arbitration.
  • B (6) Initiating Arbitration. In the event a dispute should arise and Member wishes to initiate these arbitration procedures, Member must deliver a written request for arbitration to Parsley Health, Inc. within the time limits which would apply to the filing of a civil complaint in court.  Parsley Health, Inc. will deliver a written request to Member for any claim it may wish to assert, also within the time limits which would apply to the filing of a civil complaint in court.  If a request for arbitration is not submitted timely, the claim will be deemed to have been waived and forever releasedArbitration Procedure.  The dispute will be decided by a single, neutral, decision-maker, called the arbitrator, through an organization called Judicial Arbitration and Mediation Services (“JAMS”).  The arbitrator will be mutually selected by Parsley Health, Inc. and Member.  If the parties cannot mutually agree on an arbitrator, then an arbitrator will be selected by the parties according to the method of selection specified by JAMS in its Streamlined Arbitration Rules & Procedures, which can be obtained at www.jamsadr.com.
  • The arbitrator shall be bound by the provisions and procedures set forth in JAMS’ Streamlined Arbitration Rules & Procedures.  The applicable substantive law shall be the law of the State of New York.
  • The parties shall cooperate to the greatest extent practicable in the voluntary exchange of documents and information to expedite the arbitration.  After selection of the arbitrator, the parties shall have the right to take depositions and to obtain discovery regarding the subject matter of the action and to use and exercise all of the same rights, remedies and procedures, and be subject to all of the same discovery duties, liabilities and objections as provided by the Federal Rules of Civil Procedure.  The arbitrator shall have the authority to rule on motions (including the power to issue orders and determine appropriate remedies) regarding discovery and to issue any protective orders necessary to protect the privacy and/or rights of parties and/or witnesses.
  • The arbitrator shall have the same authority to award remedies and damages on the merits of the dispute as provided to a judge and/or jury under parallel circumstances.  However, the arbitrator shall only be permitted to award those remedies in law or equity which are requested by the parties and which are supported by the credible, relevant evidence.  The arbitrator shall issue a written final and binding opinion and award.
  • The parties expressly agree to resolve any dispute in arbitration on an individual basis only, and not on a class, collective, or private attorney general representative action basis.  The arbitrator shall have no authority to consider or resolve any claim or issue any relief on any basis other than an individual basis.  The arbitrator shall have no authority to consider or resolve any claim or issue any relief on a class, collective, or representative basis.  If at any point this provision is determined to be unenforceable, the parties agree that this provision shall not be severable, unless it is determined that the arbitration may still proceed on an individual basis only.
  • Following the issuance of the arbitrator’s decision, any party may petition a court to confirm, enforce, correct or vacate the arbitrator’s opinion and award as set forth in the Federal Arbitration Act.
  • B (8) Fees and Costs of Arbitration. Fees and costs shall be allocated in the following manner: Each party will be responsible for its own attorneys’ fees and expenses (except as otherwise provided by law) and the cost of a copy of the reporter’s transcript of the proceedings (if desired).  The costs of the arbitration will be allocated per the JAMS Policy on Consumer Arbitrations.
  • B (9) Arbitration Hearing and Award. The location of the arbitration proceeding shall be no more than 45 miles from the place where Parsley Health, Inc. last provided services to Member under this Agreement, unless each party to the arbitration agrees in writing otherwise.  The parties will arbitrate their dispute before the arbitrator, who shall confer with the parties regarding the conduct of the hearing and resolve any disputes the parties may have in that regard.  Within 30 days of the close of the arbitration hearing, or within a longer period of time as agreed to by the parties or as ordered by the arbitrator, any party will have the right to prepare, serve on the other party and file with the arbitrator a brief.  The arbitrator may award any party any remedy to which that party is entitled under applicable law, but such remedies shall be limited to those that would be available to a party in his or her individual capacity in a court of law for the claims presented to and decided by the arbitrator, and no remedies that otherwise would be available to an individual in a court of law will be forfeited by virtue of this arbitration Section.  The arbitrator will issue a decision or award in writing, stating the essential findings of fact and conclusions of law.  Except as may be permitted or required by law, as determined by the arbitrator, neither a party nor an arbitrator may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of all parties.


Schedule 1

Enhancements

1. Health Coach visits with non-clinical coaches

2. Personalized Care Manager

  • Supports members with care coordination, insurance and prescription needs Personalized Health Insights

3. Personalized health insights

4. Access to advanced testing

  • Ordering and interpretation of specialty test kits for testing not covered by insurance
  • Testing coordination
  • Advanced testing insights

5. Access to our online portal and advanced technology

  • Online scheduling and billing
  • Messaging and timely support with your Care Team

6. Access to our community

  • Health-focused events
  • Perks with popular health and wellness brands

7. Access to educational materials and events

Consent to Receive Text Messages

By providing my cell phone number to Parsley Health, Inc. (the “Company”), I agree to be contacted by or on behalf of the Company at the telephone number provided, including text (SMS) messages to my cell phone and other wireless devices, and the use of automatic telephone dialing system artificial voice and pre-recorded messages, to provide me information regarding my services, as well as for marketing and promotional materials relating to the Company’s products and services. I may opt-out of receiving text (SMS) messages from the Company at any time by replying with the word STOP from the mobile device receiving the messages. I need not provide this consent in order to receive services from the Company. However, I acknowledge that opting out of receiving text (SMS) messages may impact my experience with the services(s) that rely on communication via text (SMS) messaging.

By click signing,  I hereby consent to be contacted as set forth above.


Last Updated: December 08, 2021